Job Opportunity: Service Delivery Manager - Xablu Venture Studio

Job Opportunity: Service Delivery Manager - Xablu Venture Studio

We’re looking for a Service Delivery Manager

Xablu Venture Studio is a dynamic and innovative environment where we create, support and grow technology-driven ventures. With our unique approach, we connect talent, ideas and capital to create successful startups. Our ventures operate in sectors as diverse as digital identity, skills matching, and advanced cloud solutions, with a strong focus on AI, blockchain and innovative SaaS platforms.
To best support the growth and innovation of our ventures, we are looking for an entrepreneurial and results-driven Service Delivery Manager.

What is the position?

As Service Delivery Manager, you will be responsible for successfully supporting and growing multiple ventures within our studio. You will work closely with venture teams, ensure smooth operational alignment and act as a connecting link between ventures, customers and Xablu’s internal teams.
You will be responsible for establishing and monitoring service agreements (SLAs), and ensure that services are constantly aligned with the needs of venture customers. With a keen eye for commercial opportunities, you actively contribute to customer retention and the identification and realisation of follow-up orders.

What are you going to do?

  • Build and maintain lasting customer relationships across multiple ventures;
  • Identifying and exploiting commercial opportunities and additional services;
  • Establish and monitor quotations and SLAs, including quality control and improvement initiatives;
  • Defining, monitoring and discussing KPIs and results with venture teams and customers;
  • Coordinate improvement projects and share best practices internally;
  • Support venture teams in operational processes and customer communications;
  • Report regularly on progress and results according to internal standards.

Who are we looking for?

  • HBO or WO education in business administration, computer science or similar field.
  • At least 5 years’ experience in a coordinating role within IT or startups.
  • Strong organisational and structuring skills.
  • Decisiveness, decisiveness and commercial attitude.
  • Excellent communication skills and a proactive attitude.
  • Affinity with technology, innovation and startups.
  • Experience with Agile and Scrum is an advantage.

Who are we?

Xablu Venture Studio sets up, supports and grows technology-driven ventures. We combine talent, ideas and capital to create successful startups in sectors such as digital identity, skills matching and advanced cloud solutions.
Our ventures leverage AI, blockchain and innovative SaaS platforms to make real impact. Within our studio, you will have the opportunity to work on challenging projects, share knowledge and shape the future together.

Are you eager to lead multiple startups to success in a dynamic venture environment?
Then apply immediately and help build the next generation of technology companies!

What we offer:

  • Excellent working conditions, including good salary and pension scheme.
  • Lots of room for own initiative and entrepreneurship.
  • Opportunity for personal development and certifications.
  • An innovative working environment with an experienced, entrepreneurial team.
  • Flexible working from home and from our inspiring office environment.
  • Laptop, telephone subscription and mobility scheme.